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mschiavoni · 02-22-2010, 11:44 PM

call regional and report them Wink

KoupCoupe · 02-22-2010, 11:48 PM

(02-22-2010 11:44 PM)mschiavoni Wrote: call regional and report them

I agree with this...call the 1-800 kia telephone number and make a complaint. They need to know when dealer's service departments aren't doing their job!!! Keeping quiet about it doesn't help the next guy/gal.

ile2010 · 02-23-2010, 09:24 AM

Rez, take your business to another Kia.

Rez · (This post was last modified: 02-23-2010 02:39 PM by Rez.)

We only have 1 KIA in town, and it is owned by the same guy that owns the only Mazda dealership here. The next one is 500km away. When I had issues getting my promotion payouts, I had to contact KIA head office, they refered me to the owner. I told him the situation he apologized and cut me a cheque. I want to make a complaint more than you guys know. I work in customer service and provide amazing services for my customers; so this hurts me on a professional level. The fact of the matter is, if I complain about the service manager, it is going to be embarassing next time I have to go in for service.

I have the owners email as have been in contact him regarding the promotion problems.
Do you guys think I should send him an email telling of poor service but specifically not to mention my name or issue to the service manager as I do not want to encounter any issues with continued service? So he can keep an eye or something.

mschiavoni · 02-23-2010, 10:09 PM

(02-23-2010 01:47 PM)Rez Wrote: We only have 1 KIA in town, and it is owned by the same guy that owns the only Mazda dealership here. The next one is 500km away. When I had issues getting my promotion payouts, I had to contact KIA head office, they refered me to the owner. I told him the situation he apologized and cut me a cheque. I want to make a complaint more than you guys know. I work in customer service and provide amazing services for my customers; so this hurts me on a professional level. The fact of the matter is, if I complain about the service manager, it is going to be embarassing next time I have to go in for service.

I have the owners email as have been in contact him regarding the promotion problems.
Do you guys think I should send him an email telling of poor service but specifically not to mention my name or issue to the service manager as I do not want to encounter any issues with continued service? So he can keep an eye or something.

YES! if the service was SH!TTY, let him know!!!